How Mainsail Lodging & Development drove ~$1M in revenue in one month

Netta Avaraham-Katz, Reservation Manager at Mainsail Lodging & Development, praised Revinate Reservation Sales for its convenience in managing calls, guest details, and insights, allowing her to track progress and provide necessary coaching to her team. Mainsail Lodging & Development, a Florida-based hospitality group, differentiates itself by operating its own in-house reservations team and internal booking system, emphasizing high service and sales standards. To enhance revenue and guest experience, the company aimed to transform its reservations team into proactive sellers using advanced technology. Implementing Reservation Sales provided the team with tools for real-time coaching, performance tracking, and optimized call handling, enabling them to build connections, identify needs, and increase bookings through personalized interactions. The platform also assisted in making data-driven staffing decisions, ensuring optimal coverage during peak times. Revinate’s ongoing support included on-site training sessions to enhance practices and introduce new tactics, boosting team morale and confidence. As a result, Mainsail Lodging & Development achieved record-breaking revenue and outbound sales, with improved team performance and guest engagement.