From Noise to Knowledge: SYNQ Unveils AI-Powered Voice Solutions Integrated with Microsoft AI Services

SYNQ Technology, an enterprise software company focused on helping retailers improve store operations and boost sales, has introduced a new set of voice AI capabilities integrated with Microsoft AI services. The new offerings, SYNQ Air Traffic Control and SYNQ Radio Agent, aim to revolutionize in-store communication for frontline retail workers by leveraging Microsoft technologies such as Azure OpenAI Service, Copilot Studio, and Microsoft Teams.

By combining SYNQ’s existing software with innovative hardware and Microsoft AI services, the company has transformed traditional analog radios into smart devices. This enables retailers to convert radio communications into structured data, enhancing operational efficiency and generating valuable insights.

SYNQ Air Traffic Control facilitates seamless communication between customers and store associates, allowing for real-time updates and bi-directional interactions. Meanwhile, SYNQ Voice Agent utilizes AI to analyze voice communications, offering retailers new ways to optimize in-store operations and provide enhanced customer service.

Nolan Wheeler, CEO of SYNQ Technology, emphasized the significance of these solutions in improving communication, reducing costs, and enhancing customer experiences for retailers. Keith Mercier, Vice President of Worldwide Retail and Consumer Goods Industry at Microsoft, praised SYNQ’s innovative approach, highlighting the positive impact on retail operations and business optimization.

The hardware-agnostic nature of these capabilities is expected to drive efficiency, profitability, and customer satisfaction in retail stores. SYNQ Technology, known for its cutting-edge retail solutions, continues to collaborate with leading tech firms to innovate and enhance in-store operations.

For more information about SYNQ Technology and its retail solutions, visit synqtech.com.