Embedded Payments with Multicurrency Pricing: Your New Hotel Revenue Stream

Imagine a scenario where an international guest visits your hotel’s website to book a room. However, they are faced with the total cost in the hotel’s local currency, leading to confusion. This confusion may cause some guests to abandon the booking, while others proceed only to encounter unexpected conversion charges from their bank later on. Such an experience is unfavorable for guests and can result in hotels losing revenue due to conversion fees or missed business opportunities.

Fortunately, there is a solution available: Multicurrency pricing, a feature of Mews Payments that revolutionizes how hotels manage international transactions. This feature enables hotels to provide guests with clear and transparent pricing in their preferred currencies. Not only does it enhance guest satisfaction with payment processes, but it also allows hotels to earn from the conversion, creating a new revenue stream that was previously monopolized by banks.

Multicurrency presents more options and a better experience for guests through dynamic currency conversion. International guests can choose to pay in their home currency or the hotel’s local currency at any point during their booking journey, whether it be at the time of booking, arrival, or departure. This feature offers guests clarity, transparency, and confidence, eliminating the need to calculate currency conversions mentally or search for exchange rates online.

By implementing Multicurrency, hotels not only improve the guest experience but also drive additional revenue. When guests opt to pay in their home currency through the Mews platform, the hotel retains a portion of the conversion fee that would typically go to the guest’s bank. This mutually beneficial arrangement provides guests with transparent rates while allowing hotels to generate extra income.

Moreover, offering local currency payment options can significantly boost booking conversion rates, as guests are more likely to proceed with the booking when they understand the cost immediately. This transparency builds trust and ensures a smoother payment process for both guests and hotel staff.

In the realm of hospitality payments, Mews integrates payments seamlessly into the guest journey, similar to how Uber streamlined the payment process for taxi rides. By embedding payments throughout the guest experience, from check-in to check-out, hotels enhance operational efficiency, improve cash flow, and reduce revenue loss due to unpaid balances and no-shows.

Compared to integrated payment solutions that create complexity and silos, embedded payments within the system simplify processes, from card tokenization to reconciliation, resulting in time savings for front office teams. Automation and intelligent workflows offered by embedded payments reduce the time spent on administrative tasks, allowing staff to focus on strategic initiatives and guest satisfaction.

The adoption of embedded payment solutions not only enhances operational efficiency but also improves the guest experience and uncovers new revenue opportunities for hotels. By embracing guest-friendly payment solutions, hotels can operate more effectively and capitalize on the potential for increased revenue.

To explore further insights on embedded payments and dynamic currency conversion, you can watch the full episode of Matt Talks, featuring Mews CEO Matt Welle and Mews General Manager of Fintech, Susanne Sandler.

Mews is a leading platform catering to the evolving hospitality landscape, serving over 12,500 customers in more than 85 countries. The Mews Hospitality Cloud aims to streamline operations for modern hoteliers, elevate the guest experience, and drive profitability. Notable customers include BWH Hotels, Strawberry, The Social Hub, and Airelles Collection. Mews has received recognition as the Best PMS in 2024 and 2025, and has been listed among the Best Places to Work in Hotel Tech in 2021, 2022, 2024, and 2025 by Hotel Tech Report. With investments totaling $410 million from entities like Growth Equity at Goldman Sachs Alternatives, Kinnevik, and Tiger Global, Mews is poised to revolutionize the hospitality industry.

For more information, visit www.mews.com.