Doug Kennedy’s Next Staff Training Webcast: Conquering Complaints, CONFIDENTLY

Presented by Travel Outlook and Track Hospitality Software, sign up your team to join Doug Kennedy’s upcoming 40-minute training webcast on Friday, June 20 at Noon EDT. You can participate live or watch the recording later. The webcast is aimed at hospitality staff, supervisors dealing with guest issues, and managers looking to train their teams effectively.

Doug will discuss the importance of empowering frontline staff to handle guest complaints promptly, rather than escalating them to managers. The webcast will delve into the root causes of guest complaints and provide service recovery techniques, along with tips from psychology to boost staff confidence.

The webcast will cover various topics such as welcoming guest complaints as a second chance, debunking the myth of guests becoming more difficult, and techniques to handle negative encounters with guests. Recordings of previous webcasts can be found on KTN’s YouTube channel and Spotify Channel.

Registration for all KTN webcasts is complimentary, thanks to the sponsors, Travel Outlook and Track Hospitality Software. To register and access the webcasts, visit www.KTNwebcast.com. The webcasts cover diverse topics relevant to the lodging industry and are beneficial for anyone seeking to enhance their skills or knowledge.

Doug Kennedy will also host future webcasts, including one on Monday, July 21, focusing on the importance of voice reservations and strategies to increase direct bookings. The webcasts aim to provide valuable insights for frontline staff, revenue/marketing leaders, and sales professionals in the lodging and tourism sectors.

For more information, you can contact KTN at [email protected] or (01) 954.533.9130. Kennedy Training Network Inc. offers comprehensive training programs and services in hotel sales, event sales, reservations, and guest service excellence. Doug Kennedy, the President of KTN, is a renowned speaker in the lodging and tourism industry and shares his expertise through various publications and conferences. Visit www.kennedytrainingnetwork.com or call (01) 954-533-9130 for more details.