Customer Spotlight: Holiday Inn Cleveland-Mayfield

Holiday Inn Cleveland-Mayfield, located just outside downtown Cleveland, caters to both business and leisure travelers with modern amenities, a full-service restaurant, and event space. The hotel, part of the IHG family, focuses on combining comfort and efficiency, even in its revenue management operations.

General Manager Austin J. Dunn III sought to enhance the hotel’s competitiveness and flexibility by switching to Lighthouse’s Revenue Strategy Service (RSS) from a less user-friendly brand RMS. The move aimed to improve forecasting accuracy, pricing strategies, and overall support.

Before adopting Lighthouse RSS, the hotel faced challenges with the previous brand RMS, which lacked intuitiveness and tailored market-specific solutions. The user-friendly interface and precise forecasting models of Lighthouse RSS made it a standout choice for the hotel.

Key benefits of Lighthouse RSS include its easy-to-use platform, accurate forecasting tools that reduce prep time, and personalized support that aligns with the hotel’s goals. The immediate impact of Lighthouse RSS has been evident through faster forecasting, enhanced pricing strategies, and a more confident approach to revenue management.

General Manager Austin integrates Lighthouse Business Intelligence into his daily tasks, utilizing clear tracking and segmentation views for labor cost forecasting and seasonal adjustments. He recommends Lighthouse RSS to other hoteliers seeking a cost-effective, intuitive solution for smarter hotel management.

In summary, Lighthouse RSS has not only provided Holiday Inn Cleveland-Mayfield with a tool but also a dedicated team that contributes to informed decision-making and improved performance.