Cloudbeds Unveils Cloudbeds Labs to Lead AI Revolution in Hospitality with Two Groundbreaking Solutions

San Diego, CA – Cloudbeds, a leading innovator in hospitality management technology, has introduced Cloudbeds Labs, a dedicated innovation center aimed at speeding up the industry’s shift to AI-driven operations. The launch of this new division includes two groundbreaking solutions, Signals and Engage, which leverage Cloudbeds Intelligence and signify the company’s significant move towards establishing a unified AI platform for the hospitality sector.

According to Adam Harris, CEO and Co-founder of Cloudbeds, the introduction of Cloudbeds Labs signifies a transformative moment in the industry, emphasizing the importance of human experiences behind every data point. Their AI solutions aim to convert this human-centered data into tools that not only address key challenges such as high OTA commissions and labor costs but also empower hospitality staff to prioritize genuine human interactions with guests.

The initial products from Cloudbeds Labs focus on revenue optimization and AI-driven guest service. Signals, the industry’s first causal AI platform, employs causal machine learning to identify true cause-and-effect relationships impacting booking decisions, allowing for precise scenario planning and actionable insights. On the other hand, Engage, an AI voice concierge, transforms phone interactions into revenue opportunities by providing human-like, multilingual conversations that are consistent, brand-aligned, and available round the clock.

These innovations directly target missed revenue opportunities and operational efficiency in the hospitality sector. Signals aids properties in securing more direct bookings at better rates, while Engage improves guest interactions to drive bookings and upsells without requiring additional staffing. Cloudbeds Labs operates with the agility of a startup and the support of Cloudbeds’ global network, facilitating rapid ideation, co-development with hotel partners, and scalable deployments.

By launching Cloudbeds Labs, the company is establishing a new standard for innovation in hospitality technology, potentially reshaping the industry’s operations in the era of AI. The new solutions are the first of many intelligent systems planned to help hoteliers enhance efficiency and profitability in their operations.