BOSS Asks if Working With an Outsourcing Provider That Trains Their Staff Actually Benefits Clients?

Australian accounting firms have shared their experiences with outsourcing accounting services, shedding light on the challenges of training offshore staff. Lee Court from BOSS, an accounting outsourcing firm, emphasized the importance of considering training for overseas staff to maximize the benefits of outsourcing. Difficulties include managing time zone differences, overcoming cultural and communication barriers, adapting to constant changes in regulations and client demands, and ensuring staff have a good understanding of local laws and practices.

To address these challenges, accounting firms implement customized e-learning platforms, virtual check-ins, and provide localized training materials. BOSS ensures its accountants are well-trained in Australian tax and law through a comprehensive program, alleviating the burden of training overseas staff for their clients. The benefits of using BOSS outsourcing services include ongoing training, access to tax resources, expertise from Australian professionals, and familiarity with clients’ accounting software.

BOSS, founded in 2004, offers skilled accountants and bookkeepers to Australian enterprises and financial firms. BOSS India, a subsidiary, operates similarly to an Australian public practice, leveraging the expertise of Director Peter Vickers, who has over twenty years of experience in the industry.