Bank Sparks Outrage for Bringing Bed-Bound 96-Year-Old Woman to Branch to Verify Her Identity

A Mexican bank is facing criticism for requiring a bedridden 96-year-old woman to visit a physical branch to confirm her identity in order to access her pension. The woman, Fidelia Vásquez Nuño, who is unable to move due to her age and health issues, had to be transported to a BBVA bank branch in Oaxaca, Mexico, on an ambulance stretcher to resolve a biometric registration issue preventing her from receiving her pension for six months. The woman’s family expressed outrage at the bank’s lack of sensitivity, stating that they had provided all necessary documentation but were still required to physically bring her to the branch. The incident has sparked public outcry on social media, with many criticizing the bank for its treatment of the elderly. As a result, the family has filed complaints with various authorities, including the National Human Rights Commission and the Ombudsman’s Office in Oaxaca.